Frequently asked questions
Stat Sync is a venture of the Lufthansa Innovation Hub. This Status Match offer is operated by Stat Sync in cooperation with Miles & More, the frequent flyer programme of the Lufthansa Group.
Stat Sync, in cooperation with Miles & More, the frequent flyer programme of the Lufthansa Group, lets eligible travellers who hold status with a participating airline programme match to an equivalent Miles & More status. Eligible members can apply from this site.
Yes. A Miles & More service card number is required to apply. You can enrol in the Miles & More programme here.
Depending on the status you hold with an eligible programme, you can receive Frequent Traveller or Senator status with Miles & More. See the match table on this page for the exact mapping. More information about Miles & More status benefits can be found here.
There is currently no application fee for this Status Match offer.
The validity of your matched status is shown in the offer details before you apply. If your application is approved, you will receive the corresponding Miles & More status within 10 business days of approval.
The offer is available for a limited time only and may end at any time at the discretion of Miles & More or Stat Sync.
Only members who hold an eligible status with a programme shown on the offer can apply. If your airline is not listed, this offer does not apply to you.
Your Miles & More service card number, your airline programme membership number, and a valid email address. During the application we will also ask for proof of your status — for example through screen sharing, a status card in Apple Wallet, or a document upload. If you are not yet a Miles & More member, register here.
After you submit, we verify your information — often within minutes for screen sharing, or within about a day for uploads. Once approved, Miles & More usually needs a few business days to upgrade your account. You will then receive an email from Miles & More at the address on your Miles & More account. Please download the Miles & More app to access your digital service card, which will show your status. For more information, see the Terms.
If your Status Match is approved, your Frequent Traveller or Senator status will be valid until 28 February 2027. This does not apply to HON Circle members. Please note that as a Senator you will not receive eVouchers from a Status Match.
We collect the information you enter in the application, your proof of status, and the technical data required to verify your eligibility and prevent fraud. We use this information to verify your current status and submit your application to Miles & More. Further information is available in our Privacy Policy.
Most applications are checked automatically. If the information cannot be verified automatically, the Stat Sync verification team reviews the submitted proof. We retain personal data only for as long as necessary to process the application and meet applicable legal requirements. Further information is available in our Privacy Policy.
No. Only one Miles & More Status Match is permitted per person. If you have previously received a Status Match with Miles & More, you are not eligible to apply again.
You will be notified by email. You can check your application status anytime via the private tracking link we send you after you apply.
Your proof shows that you can access your airline account and that the current status displayed there matches your application. We never store your password and we never see your whole desktop. Verifying the information at its source helps us identify altered documents and protect the integrity of the offer.
For questions about your Status Match application, write to support@status2.me. For questions about Miles & More, visit https://www.miles-and-more.com/contact.